Interpersonal communication and negotiation Field of study: Sustainable Tourism
Programme code: W2-S1TZ25.2025

Module name: Interpersonal communication and negotiation
Module code: W2-TZ-S1-035
Programme code: W2-S1TZ25.2025
Semester: summer semester 2025/2026
Language of instruction: Polish
Form of verification: course work
ECTS credits: 2
Purpose and description of the content of education:
The subject Interpersonal communication and negotiation focuses on developing effective communication skills and negotiation techniques, which are key to working in the tourism industry. During the course, students will become familiar with the principles of effective verbal and non-verbal communication, conflict resolution methods and negotiation techniques. The subject will equip students with practical skills necessary to build relationships with clients, co-workers and business partners, as well as to effectively manage conflict and negotiation situations. The subject is practical in nature, combining elements of psychology, management, communication and negotiation. The main objective of the subject Interpersonal communication and negotiation is to familiarize students with the principles of effective verbal and non-verbal communication and their application in work in tourism, develop skills to resolve conflicts and conduct negotiations in a professional and effective manner, and prepare students to build relationships with clients, co-workers and business partners.
List of modules that must be completed before starting this module (if necessary): not applicable
Learning outcome of the module Codes of the learning outcomes of the programme to which the learning outcome of the module is related [level of competence: scale 1-5]
knows and understands the principles of effective verbal and non-verbal communication and their importance in working in tourism [W2-TZ-S1-035_1]
 TZ-W01 [1/5] TZ-W06 [1/5]
understands conflict resolution methods and negotiation techniques in the context of the tourism industry [W2-TZ-S1-035_2]
 TZ-W01 [1/5] TZ-W06 [1/5]
knows the principles of building relationships with clients, co-workers and business partners [W2-TZ-S1-035_3]
 TZ-W06 [1/5] TZ-W07 [1/5]
can communicate effectively with various audiences, including clients, colleagues and business partners [W2-TZ-S1-035_4]
 TZ-U04 [1/5] TZ-U06 [1/5]
is able to resolve conflicts and conduct negotiations in a professional and effective manner [W2-TZ-S1-035_5]
 TZ-U04 [1/5] TZ-U06 [1/5]
is able to build and maintain positive relationships with clients, colleagues and business partners [W2-TZ-S1-035_6]
 TZ-U04 [1/5] TZ-U06 [1/5]
is aware of the importance of effective communication and negotiation in working in the tourism industry and is ready to take action to build positive relationships [W2-TZ-S1-035_7]
 TZ-K04 [1/5] TZ-K06 [1/5]
understands the importance of openness, empathy and professionalism in working with clients and colleagues [W2-TZ-S1-035_8]
 TZ-K04 [1/5] TZ-K06 [1/5]
is ready to continuously improve his communication and negotiation skills [W2-TZ-S1-035_9]
 TZ-K05 [1/5] TZ-K06 [1/5]
Form of teaching Number of hours Methods of conducting classes Assessment of the learning outcomes Learning outcomes
laboratory classes [W2-TZ-S1-035_fs_1] 30 Laboratory exercise / experiment [e01]  course work W2-TZ-S1-035_1 W2-TZ-S1-035_2 W2-TZ-S1-035_3 W2-TZ-S1-035_4 W2-TZ-S1-035_5 W2-TZ-S1-035_6 W2-TZ-S1-035_7 W2-TZ-S1-035_8 W2-TZ-S1-035_9
The student's work, apart from participation in classes, includes in particular:
Name Category Description
Search for materials and review activities necessary for class participation [a01] Preparation for classes
reviewing literature, documentation, tools and materials as well as the specifics of the syllabus and the range of activities indicated in it as required for full participation in classes
Literature reading / analysis of source materials [a02] Preparation for classes
reading the literature indicated in the syllabus; reviewing, organizing, analyzing and selecting source materials to be used in class
Getting acquainted with the syllabus content [b01] Consulting the curriculum and the organization of classes
reading through the syllabus and getting acquainted with its content
Verification / adjustment / discussion of syllabus provisions [b02] Consulting the curriculum and the organization of classes
consulting the content of the syllabus, possibly in the presence of the year tutor or members of the class group, and, if necessary, reassessing the provisions concerning special conditions for class participation, e.g., space and time requirements, technical and other requirements, including conditions for participation in classes outside the walls of the university, classes organized in blocks, organized online, etc.
Determining the stages of task implementation contributing to the verification of learning outcomes [c01] Preparation for verification of learning outcomes
devising a task implementation strategy embracing the division of content, the range of activities, implementation time and/or the method(s) of obtaining the necessary materials and tools, etc.
Studying the literature used in and the materials produced in class [c02] Preparation for verification of learning outcomes
exploring the studied content, inquiring, considering, assimilating, interpreting it, or organizing knowledge obtained from the literature, documentation, instructions, scenarios, etc., used in class as well as from the notes or other materials/artifacts made in class
Attachments
Module description (PDF)
Information concerning module syllabuses might be changed during studies.
Syllabuses (USOSweb)
Semester Module Language of instruction
(no information given)