Handling tourist traffic Field of study: Sustainable Tourism
Programme code: W2-S1TZ25.2025

Module name: Handling tourist traffic
Module code: W2-TZ-S1-025
Programme code: W2-S1TZ25.2025
Semester: summer semester 2026/2027
Language of instruction: Polish
Form of verification: course work
ECTS credits: 4
Purpose and description of the content of education:
The subject Tourism Services focuses on preparing students for professional customer service in the tourism industry. During the course, students will become familiar with the principles of organizing and coordinating tourist services, including reservations, logistics, communication with customers and solving problems related to tourist service. The subject aims to equip students with practical skills necessary for effective management of tourist services, as well as developing interpersonal competences, which are key in working with customers. The subject is practical in nature, combining elements of tourism management, marketing, communication and customer service. During the course, students will participate in simulations, exercises and prepare projects related to the organization and coordination of tourist services. The main objective of the subject Tourism Services is to equip students with the knowledge and skills necessary for professional customer service in the tourism industry, to familiarize students with the principles of organizing and coordinating tourist services, including reservations, logistics and customer relationship management, and to develop communication skills with customers and solving problems related to tourist service.
List of modules that must be completed before starting this module (if necessary): not applicable
Learning outcome of the module Codes of the learning outcomes of the programme to which the learning outcome of the module is related [level of competence: scale 1-5]
knows and understands the principles of organizing and coordinating tourist services, including reservations, logistics and customer relationship management [W2-TZ-S1-025_1]
 TZ-W05 [1/5] TZ-W06 [1/5]
understands the principles of communication with customers and methods of solving problems related to tourist traffic management [W2-TZ-S1-025_2]
 TZ-W06 [1/5] TZ-W07 [1/5]
knows the principles of ensuring high quality customer service and managing tourist services [W2-TZ-S1-025_3]
 TZ-W06 [1/5] TZ-W07 [1/5]
is able to organize and coordinate tourist services, taking into account the needs of different customer groups [W2-TZ-S1-025_4]
 TZ-U03 [1/5] TZ-U06 [1/5]
is able to communicate effectively with clients and solve problems related to tourist traffic management [W2-TZ-S1-025_5]
 TZ-U04 [1/5] TZ-U06 [1/5]
is able to manage tourist services in an efficient and professional manner, ensuring high quality customer service [W2-TZ-S1-025_6]
 TZ-U03 [1/5] TZ-U06 [1/5]
is aware of the responsibility associated with customer service in the tourism industry and is ready to take action to ensure high quality service [W2-TZ-S1-025_7]
 TZ-K03 [1/5] TZ-K04 [1/5]
understands the importance of professionalism and empathy when working with clients [W2-TZ-S1-025_8]
 TZ-K03 [1/5] TZ-K04 [1/5]
is ready to continuously improve his/her skills in the field of tourist traffic management [W2-TZ-S1-025_9]
 TZ-K03 [1/5] TZ-K04 [1/5]
Form of teaching Number of hours Methods of conducting classes Assessment of the learning outcomes Learning outcomes
lecture [W2-TZ-S1-025_fs_1] 30 Formal lecture/ course-related lecture [a01]  course work W2-TZ-S1-025_1 W2-TZ-S1-025_2 W2-TZ-S1-025_4 W2-TZ-S1-025_5
laboratory classes [W2-TZ-S1-025_fs_2] 30 Laboratory exercise / experiment [e01]  course work W2-TZ-S1-025_3 W2-TZ-S1-025_6 W2-TZ-S1-025_7 W2-TZ-S1-025_8 W2-TZ-S1-025_9
The student's work, apart from participation in classes, includes in particular:
Name Category Description
Search for materials and review activities necessary for class participation [a01] Preparation for classes
reviewing literature, documentation, tools and materials as well as the specifics of the syllabus and the range of activities indicated in it as required for full participation in classes
Literature reading / analysis of source materials [a02] Preparation for classes
reading the literature indicated in the syllabus; reviewing, organizing, analyzing and selecting source materials to be used in class
Getting acquainted with the syllabus content [b01] Consulting the curriculum and the organization of classes
reading through the syllabus and getting acquainted with its content
Verification / adjustment / discussion of syllabus provisions [b02] Consulting the curriculum and the organization of classes
consulting the content of the syllabus, possibly in the presence of the year tutor or members of the class group, and, if necessary, reassessing the provisions concerning special conditions for class participation, e.g., space and time requirements, technical and other requirements, including conditions for participation in classes outside the walls of the university, classes organized in blocks, organized online, etc.
Determining the stages of task implementation contributing to the verification of learning outcomes [c01] Preparation for verification of learning outcomes
devising a task implementation strategy embracing the division of content, the range of activities, implementation time and/or the method(s) of obtaining the necessary materials and tools, etc.
Studying the literature used in and the materials produced in class [c02] Preparation for verification of learning outcomes
exploring the studied content, inquiring, considering, assimilating, interpreting it, or organizing knowledge obtained from the literature, documentation, instructions, scenarios, etc., used in class as well as from the notes or other materials/artifacts made in class
Attachments
Module description (PDF)
Information concerning module syllabuses might be changed during studies.
Syllabuses (USOSweb)
Semester Module Language of instruction
(no information given)