Negotiation and mediation techniques in administration Field of study: Administration
Programme code: W5-S1AD19.2024

Module name: Negotiation and mediation techniques in administration
Module code: tnma_a1_05
Programme code: W5-S1AD19.2024
Semester: winter semester 2026/2027
Language of instruction: Polish
Form of verification: exam
ECTS credits: 3
Purpose and description of the content of education:
The module is designed to familiarize students with ways to effectively resolve conflicts through mediation and negotiation. The classes focus on three issues: conflict communication, mediation and negotiation. The class begins by learning about the sources of conflict and styles of dealing with conflict. The student then learns the basics of effective communication, including communication barriers and techniques for effective listening. The student learns how to overcome a communication impasse. The techniques presented are then transferred to two different situational contexts - negotiation and mediation. The student learns about negotiation techniques and how to seek a common interest between the parties. He learns the differences between compromise and cooperation. The class focuses on methods of reaching an agreement acceptable to all parties. The student also learns the essence of mediation, the principles of mediation characteristic of civil and administrative cases. During the class, the student has the opportunity to participate in a simulation of negotiation and mediation, thanks to which he/she acquires practical conflict management skills from the perspective of different roles in the conflict.
List of modules that must be completed before starting this module (if necessary): not applicable
Learning outcome of the module Codes of the learning outcomes of the programme to which the learning outcome of the module is related [level of competence: scale 1-5]
is ready to perform professional work, operating tactics for effective communication in conflict situations [K01]
 K_K02 [3/5] K_K03 [3/5]
recognizes and evaluates communication styles in conflict situations [U01]
 K_U07 [5/5] K_U10 [5/5]
knows and understands the procedures for conducting effective negotiation and mediation [W01]
 K_W16 [5/5]
knows basic negotiation and mediation techniques [W02]
 K_W02 [4/5] K_W16 [5/5]
knows the legal basis for mediation and understands the differences between mediation in administrative proceedings and civil mediation [W03]
 K_W01 [4/5] K_W13 [4/5]
Form of teaching Number of hours Methods of conducting classes Assessment of the learning outcomes Learning outcomes
lecture [01] 30 Formal lecture/ course-related lecture [a01]  exam K01 W01 W02 W03
practical classes [02] 15 Explanation/clarification [a05] 
Activating method – discussion / debate [b04] 
Activating method – peer learning [b08] 
Screen presentation [c07] 
Working with a programmed textbook [d02] 
Individual work with a text [f02]  		course work K01 U01 W01
The student's work, apart from participation in classes, includes in particular:
Name Category Description
Search for materials and review activities necessary for class participation [a01] Preparation for classes
reviewing literature, documentation, tools and materials as well as the specifics of the syllabus and the range of activities indicated in it as required for full participation in classes
Literature reading / analysis of source materials [a02] Preparation for classes
reading the literature indicated in the syllabus; reviewing, organizing, analyzing and selecting source materials to be used in class
Developing practical skills [a03] Preparation for classes
activities involving the repetition, refinement and consolidation of practical skills, including those developed during previous classes or new skills necessary for the implementation of subsequent elements of the curriculum (as preparation for class participation)
Consulting materials complementary to those indicated in the syllabus [a04] Preparation for classes
agreeing on materials complementary to those indicated in the syllabus, supporting the implementation of tasks resulting from or necessary for class participation
Production/preparation of tools, materials or documentation necessary for class participation [a05] Preparation for classes
developing, preparing and assessing the usefulness of tools and materials (e.g. aids, scenarios, research tools, equipment, etc.) to be employed in class or as an aid when preparing for classes
Determining the stages of task implementation contributing to the verification of learning outcomes [c01] Preparation for verification of learning outcomes
devising a task implementation strategy embracing the division of content, the range of activities, implementation time and/or the method(s) of obtaining the necessary materials and tools, etc.
Analysis of the corrective feedback provided by the academic teacher on the results of the verification of learning outcomes [d01] Consulting the results of the verification of learning outcomes
reading through the academic teacher’s comments, assessments and opinions on the implementation of the task aimed at checking the level of the achieved learning outcomes
Undertaking, on one’s own initiative and individually, activities aimed at expanding the scope or depth of the teaching content, also beyond the walls of the University [e01] Activities complementary to the classes
a set of activities undertaken independently and on the student's own initiative, aimed at expanding the depth and scope of knowledge and skills, their revision and repetition, retention or verification, also activities carried outside the university, e.g., in a culture promoting or educational institution, a laboratory, in the open air, etc.; also self-education
Attachments
Module description (PDF)
Information concerning module syllabuses might be changed during studies.
Syllabuses (USOSweb)
Semester Module Language of instruction
(no information given)